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Customer service is important to themanda quick response, during an emergency, is their ultimate goal. If the alarm is triggered the monitoring system will attempt to call your or whome
ver is on your list of contacts after a short period
of time lapses. Protection One does offer a panic button option for a break in or other emergencies. We wanted to review the various home security plans available to the consumer, so we navigated to the "monitoring solutions" page where there are options for residential plans or commercial plans. Clicking on the residential plans we expected to see choices between various levels of home security systems and services available, and the cost of each, like we do on many other home security websites. Insteadthereis a just a paragraph explaining that "our monitoring packages will bring you peace of mind". Nowhere could we review the actual monitoring packages to determine what services or equipment was included. The security system page is just an add on to the main Xfinity website, and it feels very much like an afterthought. There are no links to testimonials or reviews of any sort for their home security systems and most of the links lead you back to the standard cable TV or internet services for which Xfinity is widely known. In comparing the other home security companies we've reviewed against Xfinity, nearly all ofthemeither offer a cheaper price, a better package of equipment, or both. It's hard to give Xfinity home security a very high rating when so many other home security systems seem to offer a lot more for the money.