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Vivint will waive any cancellation fees for extenuating circumstances like death, military circumstances, bankruptcy, or a move to assisted living. Still, it’s best to be intentional if you decide on Vivint. ADT doesn’t have the strongest customer service reputation among the companies we considered, racking up more than 3,000 complaints on its Better Business Bureau page. While we chalked most of this up to the fact that ADT has several million more customers than its competitors, our tester began his call with low expectations. He was pleasantly surprised, saying, “My needs drove the conversation. And once I finally had the quote, he explained the purpose behind each device I was receiving and what the installation might entail. He took extra time to help me weigh whether I needed home automation or not — and I’m almost positive it wasn’t scripted. ”Abode provides one of the most robust displays of third party integrations in this lineup. The company offers a decent amount of its own proprietary devices, but you’re certainly not limited to Abode specific products alone. An Abode system can communicate with a slew of Z Wave and Zigbee compatible smart lights and locks, light switches and dimmers, Nest products, IFTTT commands, and, of course, Amazon Alexa and Google Assistant. Put simply: If you want the freedom to lock/unlock your door or turn on/off the lights all in one place from the Abode app, this system is definitely worth a look.

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It’s ‘that’s the guy who did my smart house. ’”That isn’t to say dealers don’t view them as competition, however. For the second consecutive year SDM’s Industry Forecast Study cited DIY security providers as their greatest competition in the coming year, with 33 percent of respondents choosing DIY companies as their No. 1 competitive threat. National/global security companies followed, at 28 percent of respondents. However, wireless phone providers/broadband providers fell to 7 percent as a perceived threat, down from 11 percent last year. In all cases, it seems dealers and manufacturers alike view competition as untapped opportunity, a philosophy that also factors into the healthy optimism this year. Welsh has similar observations: “We have 5,000 security dealers we work with and they had a great year. We are hearing that the DIY systems are addressing a different segment of the market. They are not necessarily cannibalizing the market. is a legitimate segment that is growing but we haven’t seen it be a significant factor for the small and medium guys.